The many benefits of NBN you may be unaware of.


First of all, we must remember that NBN is only a carrier and does not sell retail plans. It wholesales its service to the retailers Like Telstra, Optus, IINet, Vonex etc.

The next issue is that there are tiers of retail and that the first tier carriers then on-sell to a second tier etc. 

This is all ok except when you have a problem and you need it fixed.

The Third tier contacts the first tier who contacts NBN and then back down the chain.
this can be very frustrating,

And finally on this is that they all move the customer support activity offshore to save them money and to increase your frustration.

Speed of service

The next issue is the speed of the service, do you get what you pay for?

This is easy to check, just Google Speed test, pick a carrier like Telstra and GO.

It will never be 100% but it should get close. I tried two today one a 25 Mbps service that achieved a
credible 23.9 Mbps. Mid-morning.

The other was a 100 service that achieved only 74 Mbps same time zone.
If you don't get what you pay for you can downgrade to a tier below. With the above example, he would probably be as well of on achieving a 50 plan than going halfway to a hundred. But for about $10 why change.

You can pay for fixed performance.

Some carriers will guarantee a fixed performance during those busy hours, when the kids get home from school and when the gamers begin during the evening. If you are active during those times this is a great option.

Cheap plans are generally a cheap service

The NBN road can only take so much traffic so if you overload it you will get congestion.
The NBN price to carriers is fixed so they need to maximise their returns by channel stuffing.
In the end, something has to give, and you wear the pain.


Not all carriers have equal options

This needs to be sorted out at day one. For example, Optus cannot, or will not forward the CLI on call forwarding. If you want this option take another choice.

Commander takes a lot of time to make simple changes so consider this if you change regularly.

Telstra can not have Line hunt and call forwarding as an Option as standard. This was pretty frustrating for many of our clients but we found a workaround to fix this problem.

You can, however, have more than one rotary group with some carriers. I was with a customer today that had two lines in the workshop and two in the office. Both diverted to Verdi on no answer.

Even the best phone systems had problems with this.

Most carriers don't offer a speed upgrade for consistent performance. I use Vonex for this because they offer three different choices at a very small premium.

Is NBN better than what we had


When you struggled with very low ADSL speeds for many years this is a godsend. It has a price advantage, user facility advantages, Speed and support so what's not to like.

Contact Verdi on 1800116116 for more information